The assessment of patient satisfaction, during the post-discharge telephone interview, is an excellent opportunity to evaluate the impact rehabilitation has had on a patient's day to day life, as well as their satisfaction with follow-up services such as therapy and home health care. Collecting data on patient satisfaction is a necessity for health care providers for:

  • Integration into program evaluation and quality improvement programs

  • Marketing future consumers and referral sources

  • Meeting standards for accreditation


    MedTel Outcomes collects data on overall satisfaction for all patients assessed and provides benchmarked outcomes in our Quarterly Reports. Facilities may also choose to design customized questions to provide feedback on specific areas of satisfaction, with a monthly report provided, or to use other standardized instruments. To view a sample of how a few of our facilities have used their data from MedTel Outcomes to market their outcomes, visit the following websites:

    Parkview Hospital-Acquired Brain Injury Outcomes

    Parkview Hospital-2009 Outcomes Fact Sheet

    Memorial Medical Center

    Gulfport Memorial Hospital

    Mount Sinai Rehabilitation Center

    Faxton St. Luke's Rehabilitation Center - 2009 Annual Report

    Inova Rehabilitation Center - 2009 Annual Report

    St. Luke's Rehabilitation Institute

    Patricia Neal Rehabilitation Center - Spinal Cord Program

    Winchester Rehabilitation Center (Valley Health)

    Children's Specialized Hospital - Spinal Cord Program

    Children's Specialized Hospital - Brain Injury Program

    The Johns Hopkins Hospital - 2008 Annual Report


    For further information, please Contact Us or call at 716-204-0339.

    • Patient Satisfaction

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