MedTel Outcomes - Functional Outcomes

The assessment of patient satisfaction, during the post-discharge telephone interview, is an excellent opportunity to evaluate the impact rehabilitation has had on a patient's day to day life, as well as their satisfaction with follow-up services such as therapy and home health care. Collecting data on patient satisfaction is a necessity for health care providers for:

Integration into program evaluation and quality improvement programs

Marketing future consumers and referral sources

Meeting standards for accreditation

MedTel Outcomes collects data on overall satisfaction for all patients assessed and provides benchmarked outcomes in our Quarterly Reports. Facilities may also choose to design customized questions to provide feedback on specific areas of satisfaction, with a monthly report provided, or to use other standardized instruments. To view a sample of how a few of our facilities have used their data from MedTel Outcomes to market their outcomes, visit the following websites:

VA Boston Healthcare System-Spinal Cord Program

Mt. Washington Pediatric Hospital

St. Luke's Rehabilitation Institute

St. Luke's Rehabilitation Institute - Spinal Cord Program

St. Luke's Rehabilitation Institute - Press Release

Patricia Neal Rehabilitation Center - Spinal Cord Program

Mount Sinai Rehabilitation Center

Winchester Rehabilitation Center (Valley Health)

St. Margaret Mercy Healthcare Centers

Gulfport Memorial Hospital

Children's Specialized Hospital - Spinal Cord Program

Children's Specialized Hospital - Brain Injury Program